KUALA LUMPUR, Jan 11 (Bernama) -- Prudential BSN Takaful Bhd (PruBSN)
emerged as the first runner-up for "Best Newcomer Contact Centre" at the
13th Customer Relationship Management and Contact Centre Awards.
Source from (Bernama): http://www.bernama.com/bernama/v6/newsbusiness.php?id=920906
Published: January 12, 2013
The awards were hosted by the Customer Relationship Management and Contact Centre Association Malaysia (CCAM).
"We are truly honoured to receive this award. It is a testament to our
efforts in providing the best experience to our customers and is
testimony to the importance of adherence to our core values of TRUST
(trustworthiness, respect, understanding, smile and teamwork)," said
PruBSN's Chief Executive Officer Azim Mithani in a statement today.
PruBSN competed against 55 other customer service and contact centre
operators in various industries including telecommunications, banking
and insurance, information technology and other outsourcing companies.
After the second round evaluation, PruBSN were amongst the 22
shortlisted candidates to qualify for the third round and went on to be
the finalist for this category and secured second place behind Shell
Services.
-- BERNAMA
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